Using Pollenflow
By using Pollenflow, which means the Chrome extension, the website (pollenflow.com) and related services, you agree to these Terms. If you do not agree, please do not use the service.
Pollenflow has two plans:
- Free has the features that run in your browser: books, captures, highlights, tags, quick search, export and Use in chat, plus a monthly allowance of AI Book Briefs. Your free library is stored in your browser.
- Pro is a paid subscription that adds more AI Book Briefs, auto-tags and smart titles, search by meaning, and cloud backup and restore. Your library stays in your browser, and a backup of up to 10,000 items is kept on our servers.
You can use the extension without an account. AI Book Briefs and Pro need you to sign in with Google. We may change, add or remove features over time. If we remove a core part of Pro, we will tell subscribers in advance.
Your account
You must be at least 13 to use Pollenflow. If you are under 18, you confirm that a parent or guardian agrees, and a parent or guardian must make any purchase of Pro.
You are responsible for activity on your account and for keeping your Google account secure. An account is for one person; please do not share it or resell access to it.
Your content
Captures, books, highlights and notes are yours, and so are the Briefs, tags and titles generated for you. You give us permission to store, process and send your content only as needed to provide a feature you choose, such as writing a Brief or backing up your library.
You are responsible for what you save and how you use it. Do not save or share content that is illegal or infringing, or that breaks the terms of the AI tools you use, such as ChatGPT's usage policies.
A free library lives only in your browser, so clearing browser data, uninstalling the extension or changing devices can erase it. Pro backs up your library, but no backup is perfect. Export books you cannot afford to lose.
Pro subscription and billing
- Prices. Pro is billed monthly or yearly at the prices on our pricing page and at checkout. Prices may differ by country and payment method; for example, Indian payment methods are charged in Indian rupees.
- Payments and tax. Orders are processed by Dodo Payments, our merchant of record. Dodo Payments takes your payment, collects any sales tax, VAT or GST that applies, issues receipts and processes refunds. Your purchase is also subject to Dodo Payments' buyer terms, shown at checkout.
- Renewal. Your subscription renews automatically each month or year until you cancel. If we change the price, we will email you first and it applies from your next renewal.
- Cancelling. You can cancel anytime from Account. Cancelling stops future renewals, and you keep Pro until the end of the period you already paid for.
- Failed payments. If a renewal payment fails, Dodo Payments may retry it. If it still cannot be collected, your subscription ends and your account returns to Free.
- Refunds. Ask within 14 days of your first payment for a full refund. Renewals are not refunded and we do not give partial refunds for unused time. The Refund Policy is part of these Terms.
- Limits. AI features have usage limits, such as Briefs per month and a maximum amount of text per request. Current limits are shown in the extension and in Account. To protect the service, we may limit or pause AI features for an account that sends unusually high volumes of requests.
When Pro ends
When Pro ends, because you cancelled and the paid period ran out, a payment failed or a payment was refunded, your account returns to Free. The backup of your library on our servers becomes read-only for 90 days: you can still restore it to your browser, but new backups and search by meaning stop. We email you before it is deleted, and it is deleted from our servers after the 90 days. The copy in your browser stays on your device. See the Privacy Policy for details.
AI features and output
AI Book Briefs, tag and title suggestions and search by meaning are produced automatically by an AI model from your saved content. AI output can be inaccurate, incomplete or misleading, and it can leave out or misstate what your sources said. Review it before you rely on it. It is not professional advice, including medical, legal or financial advice.
You are responsible for how you use AI output. Other users may receive similar output for similar content. AI features depend on third-party providers and may occasionally be unavailable.
Acceptable use
Please do not:
- Use the service for anything unlawful, or use AI features to create content that is unlawful, harmful, harassing or deceptive.
- Get around plan limits or usage limits, for example with several accounts or automated requests.
- Share, resell or sublicense your account or Pro access.
- Reverse engineer or decompile the extension or any part of the service, except where the law allows it.
- Try to reach other people's data, or systems connected to the service, without permission.
- Scrape, crawl or extract data from the website or API with automated tools.
- Interfere with or disrupt the service.
Ownership and third parties
The Pollenflow name, logo, website design and extension code belong to Pollenflow. You may not copy, modify or distribute them without written permission.
Pollenflow works alongside services we do not control, including ChatGPT, Claude, Google sign-in, Dodo Payments and OpenAI. Pollenflow is not affiliated with or endorsed by OpenAI, Anthropic or Google, and changes to those services can affect how Pollenflow works.
Our Privacy Policy explains what we collect, how we use it and who processes it.
Disclaimers and liability
Pollenflow is provided "as is" and "as available", without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not guarantee that the service will be uninterrupted, error-free or secure, that AI output will be accurate or complete, or that the extension will work with every browser, device or future version of ChatGPT or Claude.
To the maximum extent permitted by law, Pollenflow and its creators are not liable for indirect, incidental, special, consequential or punitive damages, including loss of data, profits or productivity. Our total liability for any claim related to the service is limited to the amount you paid for Pollenflow in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer where you live.
You agree to indemnify and hold harmless Pollenflow, its creators and affiliates from claims, damages, losses and expenses (including legal fees) arising from your use of the service, your breach of these Terms or your infringement of anyone's rights.
Ending your use
You can stop using Pollenflow anytime by uninstalling the extension, and you can delete your account from Account. Deleting your account cancels any active subscription.
We may suspend or close an account that breaks these Terms. If we close your account for a violation, fees already paid are not refunded. If we stop offering Pro, we will tell subscribers in advance and refund the unused part of any prepaid period.
Changes, law and contact
If these Terms change in a way that matters, we will update the date at the top, and tell subscribers by email before a change to paid subscriptions takes effect. Continuing to use the service after a change means you accept the updated Terms.
These Terms are governed by the laws of India, and disputes are subject to the courts in India, without affecting any consumer protection rights you have where you live.
Questions: hello@pollenflow.com.